workshop will help your management staff to move forward in
implementing the new Customer Service Standards. Staff will learn the
legislated requirements under the AODA. They will also learn what
their responsibilities are, how to comply and what next steps are
This workshop meets compliance with the new Accessible customer Service
Standards. It is ideal for front line staff and department heads. Your staff
will have a greater sense and understanding of how to provide superior
customer service to persons with disabilities. The workshop includes an
overview of the legislation and its requirements, disability terms and
definitions, and reporting and training requirements.
Various simulation and interactive learning experiences help your staff to
identify and remove barriers in the workplace. This workshop will change the
way your staff provide service to your community!
The Wright Way fee is $125.00 per person. (Max 25)